Return and refund policy

Nivracare 24-hour Replacement Policy

At nivracare, we are committed to providing you with high-quality products and a seamless shopping experience. If you receive a product that is damaged, defective, or not as described, you may be eligible for a replacement within 24 hour of delivery.

Eligibility for Replacement:

  1. Damaged in Transit: If the product arrives physically damaged during shipment.

  2. Defective Product: If the product is not functioning correctly or has manufacturing defects.

  3. Incorrect Product: If you received a product different from what you ordered.

  4. Missing Parts/Accessories: If the product delivered is incomplete.

Conditions for Replacement:

  • Timely Notification: You must notify nivracare Customer Support within 12 hours from the date of product delivery. Any requests beyond this period will not be entertained.

  • Original Condition: The product must be returned in its original condition, unused (unless defective from the start), with all original packaging, tags, manuals, and accessories intact.

  • Proof of Purchase: A valid proof of purchase (e.g., order number, invoice, or receipt) is required.

  • Photographic/Video Evidence (Recommended): For damaged or defective items, clear photographs or a short video demonstrating the issue will significantly expedite the replacement process.

Non-Eligible for Replacement:

  • Products damaged due to misuse, neglect, accident, or improper handling after delivery.

  • Products that have been tampered with or unauthorized repairs attempted.

  • Minor cosmetic imperfections that do not affect the product's functionality (e.g., small scuffs on packaging).

  • Products returned without all original packaging and accessories.

  • Products where the serial number has been tampered with or removed.

  • Normal wear and tear.

How to Initiate a Replacement:

  1. Contact Customer Support: Please contact our nivracare Customer Support team via nivracareshop@gmail.com 

  2. Provide Details: Clearly explain the issue and provide your order number, product name, and detailed description of the problem. Attach any relevant photos or videos.

  3. Assessment: Our team will review your request and may ask for additional information.

  4. Return Authorization: If your request is approved, you will receive instructions on how to return the item. Please do not send the product back without a return authorization.

  5. Product Inspection: Once the returned product is received and inspected by our quality team, and the issue is verified, we will initiate the replacement.

  6. Shipment of Replacement: A new, identical product will be shipped to you at no additional cost. In rare cases, if an identical product is unavailable, we will offer an equivalent alternative or a full refund.

Important Notes:

  • nivracare reserves the right to refuse a replacement if the returned product does not meet the above conditions.

  • The replacement policy is applicable only for products purchased directly from nivracare or authorized retailers.

  • This policy is subject to change without prior notice. Please refer to the most updated policy on our website.